Short answers to some common real-life problems...

We have about a dozen desktops that need to be able to print documents. Do we have to buy a printer for each computer?

Depending on the application, we could share a printer between several computers in a peer-to-peer network, thus reducing your printer and ink or toner costs.

After our server crashed, we could not restore our system from our back-ups and was told that all of our configurations needed to be redone at an unrealistic price. What happened?

Unfortunately, many businesses only back-up their data files when the operating system and its configurations needed to be saved as well. Choosing the correct back-up software modules, compatible tape drive unites, and having them properly configured can prevent very expensive and time consuming server rebuilds.

I have a need for security cameras at my business. Where do I start?

Depending on your physical environment and the nature of our business, you can use plain-view cameras to act as a deterrent, or covert wireless systems for secrecy and portability. We can send the video images to an on-site recorder, or if you prefer, a computer located at your home for secured remote viewing via the Internet.

Our company needs to upgrade our meeting room to do multi-media presentations. What are my current options?

We could set up a simple portable projection system all the way to multi-screen plasma units tied into a DVD surround system with video teleconference capability for multi-site meetings and anything in between. It boils down to this: What are you trying to accomplish and what are your limitations.

I have anti-virus software on my computer, however, I keep getting pop-ups and spam. What's going on?

Viruses are just one of many malicious entities that can negatively affect your computer. Understand that most anti-virus software are annual subscriptions so if you haven't renewed your software, it's not going to stop the latest "bugs". Secondly, some spyware, malware, and other non-authorized programs can get by anti-virus applications so you may need other security applications to complement your anti-virus program. Lastly, make sure your operating system and any applications are regularly checked for security and vulnerability patches that are provided by the manufactures. Securing your computer is like securing your house: it is done with more than just a lock for the front door.

My medical practice needs to use the Internet to send claims to insurance providers. What do I need to do this?

Just about all insurance providers sites use sufficient encryption to protect patient privacy so the rest is on you. An average small practice usually needs a broadband-rate Internet service as a minimum to realistically send daily claims. Make sure that a firewall device is installed as a gateway to segment your computers from the "public Internet" and anti-virus software is installed on all your systems. Furthermore, make sure your network security and computer usage policies are following HIPPAA guide lines. It is recommended to have your current systems evaluated before sending e-claims.